Business & Residential Telephony

Service Overview

Our Business and Residential Telephony solutions in Cape Town and the Western Cape deliver reliable, cost-effective voice services powered by modern cloud technology. Whether you’re a growing business, home office, or residential user, we provide crystal-clear call quality, flexible calling features, and dependable connectivity tailored to your needs.

For businesses across Cape Town, the Western Cape, and surrounding areas, our cloud-based telephony solutions offer advanced call handling, auto attendants, call routing, and seamless support for remote teams and multi-branch offices. This allows local businesses to stay connected without the expense and complexity of traditional on-site phone systems.

Residential customers in Cape Town and the Western Cape benefit from affordable, high-quality VoIP and fixed-line replacement services that work effortlessly over an internet connection, offering excellent call clarity and modern calling features.

All our telephony services are hosted on secure, enterprise-grade infrastructure and supported by a local Cape Town based support team, ensuring high uptime, scalability, and fast response times. From number porting and installation to ongoing management and support, we handle everything so you can enjoy reliable communication with complete peace of mind.

Why It Matters

Every missed call is a missed opportunity. In today’s fast-moving world, reliable business and residential telephony in South Africa is critical to staying connected, professional, and competitive. Whether you’re serving customers, supporting remote teams, or staying in touch with family, clear and dependable communication matters more than ever.

Modern Cloud PBX and VoIP telephony solutions give businesses in Cape Town, the Western Cape, and nationwide the power to answer every call, route customers efficiently, and project a professional image without the high costs and limitations of traditional phone systems. For residential users, cloud-based telephony offers an affordable, high-quality alternative to outdated fixed lines.

By choosing a professionally managed business phone system in South Africa, you gain more than just a phone line you gain peace of mind. With enterprise-grade reliability, advanced call features, and local South African support, your calls stay clear, secure, and uninterrupted, no matter where you or your team are located.

Because when communication works seamlessly, businesses grow, customers stay satisfied, and connections last.

Why Choose Our CloudPBX

01 - Enterprise Grade Cloud PBX

Powerful, carrier-grade CloudPBX hosted on Bicom Systems, delivering reliable, crystal-clear voice quality without the need for on-site PBX hardware. Scale users, extensions, and features instantly as your business grows.

02 - Advanced Call Management & Routing

Take full control of your calls with intelligent IVRs, call queues, ring groups, time-based routing, and failover rules. Ensure every call reaches the right department, at the right time, without missed opportunities.

03 - Multi-Tenant & Scalable Solutions

Ideal for single offices, multi-branch businesses, and resellers. Our multi-tenant CloudPBX allows secure separation per company while centrally managing users, extensions, and billing from one powerful platform.

04 - Complete Remote & Mobile Workforce Support

Empower your team to work from anywhere using softphones, mobile apps, and IP desk phones. Make and receive business calls on any device while keeping your professional business number.

05 - Call Recording, Reporting & Analytics

Gain valuable insights with call recording, live monitoring, detailed call logs, and advanced reporting. Improve customer service, staff performance, and compliance with full visibility into every call.

We're here to help

Have questions or need clarification? We’re here to help. Our dedicated support team is ready to provide you with the answers you need. Whether you’re curious about our services, need assistance with a product, or have any other inquiries?

A Cloud PBX is a fully hosted phone system that runs over the internet. It replaces traditional on-site PBX hardware and allows your business to make and receive calls using desk phones, mobile apps, or computers from anywhere.

Reliable Communication – Included with All Telephony Packages

Never miss a call. Never miss an opportunity.

Our Business Telephony solutions ensure your calls are answered, routed, and managed professionally no matter where your team is located. From small offices to multi-branch enterprises, we deliver crystal-clear voice, smart call handling, and enterprise-grade reliability nationwide.

O1

Professional Call Handling

Create a powerful first impression with auto attendants, call queues, ring groups, and time-based routing. Every caller reaches the right person, faster improving customer experience and response times.

O2

Scalable Cloud PBX

Our cloud-hosted PBX grows with your business. Easily add users, extensions, numbers, or branches without expensive hardware or complex installations ideal for remote teams and expanding businesses.

O3

Full Visibility & Control

Monitor call activity, access detailed reports, enable call recording, and manage users effortlessly through an intuitive management platform. Stay in control of performance, quality, and business communication at all times.

Are You Ready?

Business Runs on Communication. We Power It.

Seamless VoIP solutions delivering 99.8% uptime to keep your business connected anytime, anywhere.

What’s Included with Your Package

Everything you need for a reliable, fully managed Cloud PBX solution no hidden costs, no surprises.